Under Pay As You Go (pre-paid) Plans:

The Client buy SMS/Voice units from "Buy Unit Plan" from their login account.

If a Client does not have sufficient units in order to conduct a Message campaign then the Customer must first purchase such additional units to enable it to conduct such Campaign.

If a Client terminates its Account with Eformics Systems the Client will not receive a refund in respect of any Credits which it has purchased and not used prior to the date of termination.

Eformics Systems will notify Clients of any changes to a particular Pay As You Go / pre-paid Plan and such changes will apply in respect of all unused Credits which the Client has in its Account and any Credits purchased after such changes were notified to the Client or published on the Website.

Under Monthly (Recurring) Plan:

When you buy monthly plan, your purchase is covered by our 15-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund minus the number of units used. (used units will be charged by $0.35) . We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within fifteen (15) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you're requesting a refund - we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.